FAQ
Frequently Asked Questions
Our goal is to offer you the convenience of the Internet and the personal service of a family-owned business. Please feel free to e-mail us at support@wahdawn.com with any questions you might have regarding our Lemax products.
Frequently Asked Questions
Q: Worldwide free shipping ?
A: Yes. Free shipping to worldwide, but we don't pay any customs tax.
Q: How long will it take for me to receive my package?
A: It takes 1-3 business days for processing.
Free shipping by ePacket and express ship service. 10-15 days to USA. 10-18 days to Canada. 12-25 days to Australia. 15-30 days to other countries.
Charge ship cost by DHL / Fedex, shipping takes 3-5 days to most countries. Fast but true expensive, so if not urgent,using our free shipping is a good choice.
Q: Do you combine purchases to save on shipping costs?
A: Yes. In fact, we strongly encourage it. Exactly, Part of the ship fee will be returned according to the actual situation
Q: Why do you require that I include my telephone number? It’s unlisted, and I’d prefer not to give it out.
A: We understand your right to privacy. We request your telephone number because it’s required for FedEx and for some international postal shipments. It’s very useful if problems or questions arise during shipment. If you don’t include your phone number, your package could be lost in transit. Rest assured, we will not divulge your telephone number to anyone, and we will not contact you unless something arises that requires timely resolution. If you can provide an office or cellular phone number, that will suffice. Note that for international orders sent to a post office box, the United States Postal Service requires that you include a telephone number.
Q: What is the condition of the cedar product you sell.
A: Everything we sell is factory-new, all cedar product with full fresh scent and smooth wood surface won't snag your fabric.
Q: What do you do to avoid shoe trees and hangers breakage during shipment?
A: They’re packed well enough to withstand some jolting. Then, when we pack your order, we strive to cushion the individual items so they can withstand more jolting. We follow the best practices that FedEx and UPS recommend for packing. All this doesn’t eliminate breakage, but it minimizes damage during shipment.
Q: What do I do if cedar shoe tree or cedar hangers arrives broken?
A: Just let us know within ten days of arrival. For damaged items, please send us an email containing the invoice number, pictures, and details of any damage. Pictures are generally required for insurance claims. We’ll work with you to have the item picked up and replaced at no charge to you. Or you can request a refund. Please don’t ship the broken item back to us before we send you instructions.
Q: Do you sell wholesale and customization?
A: Yes. We are one of largest wooden household goods production factories, support wholesale and customization processing.The price you see from our store is retail price. If need wholesale or customized, Please contact us directly for wholesale quotation or made to order： support@wahdawn.com
Q: Do you limit quantities, or can I order 10000 of a certain cedar product?
A: No quantities limit. Read to ship.
Payment Options Questions
Q: What forms of payment do you accept?
A: We only accept Paypal for international orders. Please do not pay with gift cards because merchants (like us) cannot make refunds to gift cards should the need arise to make a refund.
Q: Why do you require Paypal addresses to be confirmed?
A: Paypal requires that sellers ship only to buyers with confirmed addresses, or they will not stand behind the transaction. Confirmed addresses help protect buyers from identity theft. We reserve the right to cancel all orders that do not adhere to this restriction.
Contact Questions
Q: How do I contact you?
A: You can send your e-mail messages to support@wahdawn.com, or you can call us at 86-13750895273 Monday thru Saturday from 10am - 6pm central time. We will return your call or respond to your e-mail message promptly -- generally within a week or two, and only rarely three or four weeks, except for those cases where it takes five or six weeks, and let's not forget those few occurrences where it took a year or two.
Q: How do I know you’re trustworthy?
A: Exactly beside you can purchase cedar product from our website, you could also purchase from our amazon store and ebay store. But purchase cedar products from our website could save 10%, because there is no Transaction Fee not like amazon, ebay.
Our United States Amazon Store : https://www.amazon.com/wahdawn
Our Canada Amazon Store: https://www.amazon.ca/wahdawn
Our Australia Amazon Store: https://www.amazon.com.au/wahdawn
We value your business and your trust! Thank you for reading these questions and answers.
Sincerely,
Jack Yee